Frequently Asked Questions
1. How secure is online purchasing?
At Rubberloft Ltd., we value and respect our customers’ privacy and all your personal information is treated as strictly confidential.
We use your personal information only in connection with your shopping experience.
With permission, we will also send you notices about new products and special offers.
We will NEVER disclose your email address to any third parties, and we delete the details of your credit card Immediately after the transaction goes through.
2. What are the shipping and handling costs?
All merchandise is sent via the postal service. Postage fees depend on the total value of the purchase.
A detailed schedule of exact fees can be found under "Shipping & Returns".
After purchase, we will send you an email with a tracking link so you can follow the progress of the delivery.
Courier service is not available.
3. Can I order other sizes, colors or latex thicknesses besides what is listed in the catalogue?
All colors, sizes or latex thicknesses possible are listed. As others become available, we update our information.
4. What should I do if I don’t receive the order confirmation email?
If a confirmation email does not arrive, please send an email to [email protected] so that we can verify your email address.
5. What about returns & refunds?
Please make sure you read our terms and conditions in "Shipping & Returns" section, which clearly defines our policy regarding returns and refunds.
If your garment does not fit, we will gladly exchange it for the same in a more suitable size, provided that the problem is not due to incorrect measurement information provided to us.
All our garments are specially made to order, so we regret that we cannot accept returns for any other reason.
6. What are your payment options?
Payment can be made using either credit card or PayPal.
If you pay by credit card or PayPal, it will be validated as part of the ordering procedure, but your account will be charged only after you finalize and confirm your order by email.
Your credit card data is never kept on record, in keeping with the law.
7. How is my personal data protected?
Your personal data is encrypted using an SSL-connection before online transmission.
We use state-of-the-art technical and organizational measures to secure our website and other systems against access, destruction, modification, loss or distribution of data by unauthorized persons.
Your credit card data is never saved.
For additional information or specific questions regarding our products or policies, feel free to contact Rubber Loft Customer Service at [email protected].