Shipping & Returns

 

 

We ship worldwide. All payments must be complete before we ship your order.

You will receive an email confirmation with the details of your order.

Rubber Loft products are shipped by Israel Post. All items are sent by registered mail.

Delivery times for products, including chlorinated items (chlorination requires a little more time for processing), can take up to 4-8 weeks from date of order.

If the customer's order includes items that are not in stock in our warehouse, we will send the order only after we receive the missing items from our
manufacturer.

You will receive email notification as soon as your package is dispatched.

 

Although we do our utmost to ship your order quickly, we have no control over national or international postal systems.

Please understand that we cannot guarantee your order by a specific date.

Our packaging is discreet.

There are no identifying marks to indicate where the items were purchased or what it contains.

You may track your parcel at the Package Tracking Service.

 

 

Shipping Rates

 

Item prices do not include shipping costs. Shipping and handling are added to your order at checkout.

Sales tax (value added tax) is only added to orders within Israel.

 

 

We do not use courier services. Please make sure to fill out your postal address completely and accurately.

We are not responsible for orders that are not collected from the post office or for which an inaccurate address was provided.

In the event that an order is returned to us, we retain the right to charge for the additional shipping to resend the package.

 

 

Cancelling orders, returns and exchanges

 

Please review and understand our policies before you order. We will be happy to answer via email any questions you may have. 

 

 

Cancelling Orders

 

Clients may cancel any order, no questions asked, within 7 days of purchase. A 20% surcharge to cover administrative and production costs will be deducted, and the remaining balance will be refunded within 14 days of receipt of the cancellation notice.

Orders that have already been filled and shipped cannot be cancelled.

 

 

Returns & Exchange

 

We strive to make sure that all products are inspected carefully and sent out in perfect condition.

Because all our garments are made to order, we regret that we accept returns only in the case of defective products. Manufacturing defects will be repaired or changed at our own cost. Returns will not be accepted for any damage as a result of misuse or improper treatment of the products.

In the unlikely event that the merchandise is defective or damaged, you must notify Rubber Loft (via email) within 48 hours of receiving the order of items that are to be returned for repair or replacement.

Items must be returned within 7 days, in their original packaging. Returns will only be accepted if the item is new and without any indications of wear.

Please mark the customs declaration clearly that these are items being “Returned to Retailer” to prevent us from having to pay customs charges.

If your garment does not fit, we will gladly exchange it for the same in a more suitable size, provided that the problem is not due to incorrect measurement information provided to us. Please make sure to double-check sizes and colors before submitting your order.

Also for our clients’ safety, we will not, under any circumstances, accept exchanges of any of the following if they have been worn: panties, briefs, insertables, any item worn on the genitals, etc.

 

 

Refund Policy

 

If a product is found defective and returned to us as requested, but cannot be repaired or replaced, Rubber Loft guarantees a full refund within 14 days of receiving the item by return mail.

Please remember that refunds are given only for items that have been returned to us within 7 days of delivery.

 

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If you have any further questions regarding our Refund Policy or regarding any of our terms and conditions, please contact us.