SHIPPING & RETURNS
We ship worldwide. All payments must be complete before we ship your order. Products for delivery within Germany are shipped directly from LATEXA, our manufacturer in that country. Delivery cost within Germany: €14.90 up to €50.00, €5.90 over €50.01.
After placing an order you will receive an email confirmation with the details of your order.
Products that are available in our warehouse will be shipped out within 2-3 business days. Delivery time of products not available in stock, approximately 3-12 weeks except for chlorinated items (which requires more time for processing). These can take up to 2 additional weeks (that is, up to 14 weeks from date of order). Perhaps it can take an extra week in case of unforeseen circumstances (holidays, etc.). If the customer's order includes items that are not in our warehouse, we will send the order only after we receive the missing items from our production. You will receive email notification as soon as your package is dispatched.
Although we do our utmost to ship your order quickly, we have no control over national or international postal systems. Please understand that we cannot guarantee your order by a specific date. Our packaging is discreet. There are no identifying marks to indicate where the items were purchased or what it contains. You may track your parcel at the Package Tracking Service.
Item prices do not include shipping costs. Shipping and handling are added to your order at checkout. Rubber Loft products are shipped via Israel post by registered mail with tracking number. All our parcels are insured.
We do not use courier services. Please make sure to fill out your postal address completely and accurately. We are not responsible for orders that are not collected from the post office or for which an inaccurate address was provided. In the event that an order is returned to us, we retain the right to charge for the additional shipping to resend the package.
Cancelling orders, returns and exchanges
Please review and understand our policies before you order. We will be happy to answer via email any questions you may have.
Cancelling or Changing Orders
Any order may be cancelled or changed up to and including 2 days from placing the order. In the event of cancellation, a full refund will be granted. After two days, cancelling or changing an order will require payment of a 20% surcharge will to cover any costs already incurred. In the case of cancellation, the purchase price minus 20% will be refunded within 14 days of receipt of the cancellation notice. Please note that orders that have already been produced and shipped cannot be changed nor cancelled. We only exchange articles that are defective or do not conform to the specifications of the order. We strongly urge that you consult our size chart and select the correct measurements before placing an order. If you are not sure about the right size to order, do not hesitate to ask us. We are here to assist you in every way possible to ensure that you join the group of our very satisfied customers.
Returns & Exchange
We strive to make sure that all products are inspected carefully and sent out in perfect condition. We accept returns only in the case of defective products. Manufacturing defects will be repaired or changed at our own cost. Returns will not be accepted for any damage as a result of misuse or improper treatment of the products. In the unlikely event that the merchandise is defective or damaged, you must notify Rubber Loft (via email) within 48 hours of receiving the order of items that are to be returned for repair or replacement. Items must be returned within 7 days, in their original packaging. Returns will only be accepted if the item is new and without any indications of wear. Please mark the customs declaration clearly that these are items being “Returned to Retailer” to prevent us from having to pay customs charges. Please make sure to double-check sizes and colors before submitting your order. Also for our clients’ safety, we will not, under any circumstances, accept exchanges of any of the following if they have been worn: panties, briefs, insertables, any item worn on the genitals, etc.
If a product is found defective and returned to us as requested, but cannot be repaired or replaced, Rubber Loft guarantees a full refund within 14 days of receiving the item by return mail. Please remember that refunds are given only for items that have been returned to us within 7 days of delivery.
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If you have any further questions regarding our Refund Policy or regarding any of our terms and conditions, please contact us.